Terms of service
Last Updated
April 12, 2025
Introduction
Revora Hair — Terms of Service
Last Updated: April 12, 2026
These Terms of Service and Terms and Conditions (“Terms”) govern your access to and use of the Revora Hair website, any related pages, content, communications, and any products or services offered through the site (collectively, the “Site”). In these Terms, “Revora Hair,” “we,” “us,” and “our” refer to the operator of the Site and seller of products offered through the Site. “You” and “your” refer to any user, visitor, or customer of the Site.
By accessing or using the Site, placing an order, or otherwise interacting with Revora Hair, you agree to be bound by these Terms. If you do not agree, do not use the Site.
1. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is higher, to use the Site or purchase products from us. By using the Site, you represent and warrant that you meet this requirement and that any information you provide is true, current, and complete.
2. U.S.-Only Sales
Revora Hair currently sells and ships products only within the United States. We reserve the right to refuse, limit, or cancel any order that appears to be intended for shipment outside the United States or otherwise violates these Terms.
3. Site Content and Informational Purposes
The Site may include descriptions, ingredient information, usage suggestions, testimonials, reviews, photographs, before-and-after images, blog content, educational materials, and other information. All Site content is provided for general informational and cosmetic product marketing purposes only.
Nothing on the Site is medical advice, diagnosis, or treatment advice, and nothing on the Site creates a physician-patient or other healthcare-provider relationship. You should not rely on the Site as a substitute for professional medical advice. If you have a medical condition, scalp condition, allergy concern, or other health concern, consult a qualified healthcare professional before using any product.
4. Cosmetic Product Disclaimer
Revora Hair products are personal care and cosmetic products intended for external use only, unless expressly stated otherwise on the product label. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual experiences and cosmetic outcomes vary from person to person, and we do not guarantee any particular result, timeline, or outcome.
You understand and agree that:
product appearance, fragrance, texture, viscosity, and color may vary slightly from batch to batch;
ingredients, formulations, packaging, and product availability may change from time to time without prior notice;
customer reviews, testimonials, photos, and before-and-after content reflect individual experiences and are not guarantees of typical or expected results;
any statements regarding appearance, cosmetic feel, or cosmetic benefits are subject to individual variation.
5. Safe Use; Patch Testing; Your Responsibility
You are responsible for reading and following all product packaging, label instructions, warnings, and usage directions before use.
Unless otherwise stated on the label:
use products externally only;
avoid contact with eyes, inside the nose, mouth, and other sensitive areas;
discontinue use if irritation, redness, burning, discomfort, rash, or other adverse reaction occurs;
do not use on broken, irritated, infected, or severely compromised skin or scalp;
keep products out of reach of children;
perform a patch test before full use, especially if you have sensitive skin or known allergies.
By purchasing or using any product, you accept full responsibility for determining whether the product is appropriate for your personal use, sensitivities, and circumstances.
6. No Guaranteed Results
Revora Hair does not guarantee that any product will produce a specific cosmetic effect or that any user will experience the same result as another user. Product performance depends on many factors outside our control, including your scalp condition, hair characteristics, consistency of use, product compatibility, environmental factors, diet, stress, hormonal factors, genetics, styling habits, and pre-existing conditions.
7. Orders; Acceptance; Availability
All orders are subject to acceptance and availability. We reserve the right, in our sole discretion, to refuse, cancel, or limit any order for any reason, including suspected fraud, unauthorized resale, pricing error, product unavailability, inaccurate shipping information, suspected misuse of promotions, or violation of these Terms.
Receipt of an order confirmation does not guarantee acceptance of your order. A binding sale is formed only when we accept the order and process it for fulfillment.
We may limit quantities purchased per person, per household, per payment method, per address, or per order.
8. Pricing; Promotions; Errors
All prices are shown in U.S. dollars unless otherwise stated. Prices, promotions, bundles, and discounts may change at any time without notice.
We strive for accuracy, but the Site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping estimates, or availability. We reserve the right to correct any such errors and to cancel or refuse orders placed based on incorrect information, even after an order has been submitted.
If your payment method has already been charged for an order we cancel due to a pricing or listing error, we will issue a refund of the amount charged.
9. Payment
By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that all billing information provided is accurate and complete.
We use third-party payment processors and ecommerce service providers. We do not control those third-party systems and are not responsible for their downtime, outages, security incidents, processing errors, or independent policies, except as required by law.
If your payment is reversed, disputed, charged back, or otherwise fails after fulfillment, we reserve the right to recover the amount owed, suspend further orders, deny future purchases, and pursue any remedies available under law.
10. Shipping; Delivery; Risk of Loss
We will use commercially reasonable efforts to process and ship orders in a timely manner. Any shipping or delivery date provided on the Site, by email, or at checkout is an estimate only and not a guarantee.
Delays may occur due to carrier issues, weather, volume, holidays, fulfillment constraints, inventory shortages, incorrect address information, fraud screening, or events beyond our control.
You are responsible for providing a complete and accurate shipping address. We are not responsible for losses, delays, or delivery issues resulting from incorrect, incomplete, or undeliverable address information provided by you.
To the fullest extent permitted by applicable law, risk of loss and title to products pass to you upon our delivery of the order to the carrier. If a package is marked as delivered by the carrier but you claim non-receipt, you agree to cooperate with us and the carrier in any investigation.
11. Returns and Refunds
We offer a 7-day return window from the date your order is delivered.
To be eligible for a full refund:
the product must be unopened and unused;
the bottle and packaging must be returned in original condition;
you must contact us within 7 days of delivery by using the contact form on the Site or by emailing revorahair@gmail.com.
Revora Hair reserves the right to deny returns, refunds, exchanges, or credits where:
the return request is made after the 7-day window;
the product has been opened, used, tampered with, damaged after delivery, or returned without original packaging;
the return does not comply with these Terms or any posted return instructions;
fraud, abuse, chargeback misuse, or policy manipulation is suspected.
Shipping charges, handling fees, route protection fees, customs-related fees, and other non-product charges, if any, are non-refundable unless required by law or unless the return results from our verified error.
If a return is approved, refund timing may vary based on inspection, payment processor timing, and your financial institution. Refunds will generally be issued to the original payment method unless otherwise required by law.
12. Personal Use Only; No Unauthorized Resale
Products purchased from Revora Hair are intended for personal use only unless we expressly authorize otherwise in writing. You may not resell, redistribute, relabel, white-label, repurpose, or commercially exploit our products without our prior written consent.
We reserve the right to cancel orders or restrict future purchases if we believe, in our sole discretion, that products are being purchased for unauthorized resale or distribution.
13. Accounts; Security
If the Site permits account creation, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access, suspected breach, or misuse of your account.
We reserve the right to suspend, terminate, or restrict accounts at any time for suspected fraud, abuse, policy violations, chargeback abuse, false information, unauthorized resale, or any conduct we believe may harm Revora Hair, our customers, or the Site.
14. Reviews, Testimonials, Photos, and User Content
If you submit or post any review, comment, testimonial, rating, photo, video, before-and-after image, social media tag, message, or other content to or about Revora Hair (“User Content”), you represent and warrant that:
you own or control the rights necessary to provide that User Content;
the User Content is truthful and reflects your honest opinion or actual experience;
the User Content does not infringe any third-party rights, including privacy, publicity, copyright, trademark, or other rights;
the User Content is not false, deceptive, defamatory, obscene, unlawful, harassing, or misleading;
any before-and-after or testimonial content you provide is genuine and not manipulated in a misleading way.
By submitting User Content, you grant Revora Hair a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable license to use, reproduce, modify, crop, adapt, publish, display, distribute, translate, create derivative works from, and otherwise exploit the User Content in any media now known or later developed for marketing, advertising, ecommerce, social media, customer service, internal business use, and related purposes, without additional notice or compensation to you, except where prohibited by law.
We have no obligation to post, maintain, or use any User Content. We reserve the right to remove, reject, edit, or moderate User Content at any time, for any reason, in our sole discretion.
15. Prohibited Conduct
You agree not to:
use the Site for any unlawful purpose;
violate any applicable law, regulation, or third-party right;
upload or transmit malicious code, malware, spyware, or other harmful material;
interfere with the Site’s security, infrastructure, or proper operation;
use bots, scraping tools, data-mining tools, or automated means to access or monitor the Site without our written permission;
impersonate another person or misrepresent your affiliation with any person or entity;
submit false, deceptive, or manipulated reviews, testimonials, photos, or claims;
misuse promotions, discount codes, referral programs, returns, or chargeback processes;
copy, republish, distribute, or exploit Site content, branding, or materials except as expressly permitted by us.
16. Intellectual Property
The Site and all content on it, including but not limited to text, branding, logos, product names, slogans, page layouts, graphics, icons, videos, images, product descriptions, software, and design elements, are owned by or licensed to Revora Hair and are protected by applicable intellectual property and unfair competition laws.
Except for the limited right to use the Site for personal, non-commercial shopping purposes, no right, title, or interest in any content is transferred to you. You may not use any Revora Hair trademark, trade dress, logo, or branded content without our prior written consent.
17. Third-Party Services and Links
The Site may integrate with or link to third-party services, platforms, processors, carriers, apps, social platforms, review providers, analytics tools, or other external services. We do not control and are not responsible for third-party services, content, products, policies, availability, security, or acts or omissions.
Your use of any third-party service is subject to that third party’s own terms and policies.
18. Marketing Communications
By providing your email address, phone number, or other contact information, you agree that we may use that information to communicate with you regarding your orders, customer service matters, and, where permitted by law, marketing, promotions, review requests, product updates, cart reminders, and brand communications.
You may opt out of promotional emails by using the unsubscribe link in the email. You may opt out of promotional text messages, if offered, by following the instructions in the message. Opting out of marketing communications does not prevent us from sending transactional or service-related communications regarding your orders, returns, account, or legal notices.
19. Privacy
Your use of the Site is also subject to our Privacy Policy, if and when posted on the Site, which is incorporated into these Terms by reference. To the extent there is a conflict between these Terms and the Privacy Policy regarding privacy and data handling, the Privacy Policy will control as to those issues.
20. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, ALL CONTENT, AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
WITHOUT LIMITING THE FOREGOING, REVORA HAIR DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, RELIABILITY, AVAILABILITY, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
We do not warrant that the Site will be uninterrupted, secure, error-free, or free of viruses or other harmful components, or that defects will be corrected.
21. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REVORA HAIR AND ITS OWNERS, OPERATORS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR PERSONAL DISTRESS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF REVORA HAIR FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE, ANY ORDER, OR ANY PRODUCT SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO REVORA HAIR FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
22. Indemnification
You agree to defend, indemnify, and hold harmless Revora Hair and its owners, operators, managers, employees, contractors, agents, affiliates, successors, and assigns from and against any and all claims, actions, liabilities, losses, damages, judgments, awards, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
your breach of these Terms;
your misuse of the Site or any product;
your violation of applicable law or the rights of any third party;
your User Content;
your negligence, willful misconduct, or fraud.
23. Informal Dispute Resolution; Individual Claims
Before filing any formal claim, you agree to contact us first at revorahair@gmail.com and provide a written description of the issue, the relevant order information, and the relief you seek. The parties agree to attempt in good faith to resolve any dispute informally for at least thirty (30) days after such notice.
To the fullest extent permitted by applicable law, any claim or dispute arising out of or relating to the Site, any order, any product, or these Terms shall be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, representative, coordinated, or mass action.
If a dispute cannot be resolved informally, either party may pursue the dispute in a court of competent jurisdiction, subject to applicable law.
24. Governing Law
These Terms, and any dispute arising out of or relating to these Terms, the Site, or any order or product, shall be governed by and construed in accordance with applicable United States law and, to the extent not preempted, other applicable law, without regard to conflict of law principles.
If any portion of this section is later revised to include a specific governing jurisdiction, that revised version will apply from its effective date forward.
25. Force Majeure
Revora Hair shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, public health events, war, terrorism, civil unrest, labor shortages, carrier disruptions, internet outages, software failures, cyberattacks, supply chain interruptions, governmental action, utility outages, or other force majeure events.
26. Termination
We may suspend, limit, or terminate your access to the Site, cancel pending orders, or refuse future purchases at any time, with or without notice, if we believe you have violated these Terms, engaged in fraud or abuse, created risk for Revora Hair or others, or used the Site in a way that is unlawful or harmful.
Any provision of these Terms that by its nature should survive termination will survive, including intellectual property provisions, disclaimers, limitations of liability, indemnification, dispute provisions, and any payment obligations.
27. Changes to the Site or Terms
We reserve the right to modify, suspend, discontinue, or update the Site, products, content, pricing, policies, or these Terms at any time, in our sole discretion.
Updated Terms will become effective when posted on the Site unless a later date is stated. Your continued use of the Site after updated Terms are posted constitutes your acceptance of the revised Terms.
28. Severability
If any provision of these Terms is held unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
29. Waiver
No waiver by Revora Hair of any provision or breach of these Terms shall be deemed a continuing waiver of that provision or any other provision. Any waiver must be in writing to be effective.
30. Assignment
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms, in whole or in part, without restriction, including in connection with a sale of assets, acquisition, merger, restructuring, or other business transfer.
31. Entire Agreement
These Terms, together with any posted policies expressly incorporated by reference, including the Privacy Policy and Refund Policy if posted separately, constitute the entire agreement between you and Revora Hair regarding your use of the Site and purchases made through the Site, and they supersede all prior or contemporaneous understandings, communications, and proposals, whether oral or written, relating to the same subject matter.
32. Contact
Questions about these Terms may be sent to:
Revora Hair
Email: revorahair@gmail.com
By using our Site or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.